Privacy Policy
Sublime Housewares Privacy Policy
This privacy policy sets out how Sublime Housewares Ltd uses and protects any information that you give when you use this website, along with the type of processes that may result in data being collected about you.
We are committed to ensuring that your privacy is protected and will only use the information that we collect about you lawfully in accordance with all relevant legislation including, but not limited to, the General Data Protection Regulation.
Our data policy may change from time to time as changes to legislation are introduced and as per the needs of our business. Any changes will be communicated via this policy which available by clicking on the relevant links on our company website.
Your Personal Information
When using our website we may collect and process some of your personal information as follows:
Website Cookies and Link Tracking
Cookies
Cookies are small text files placed onto your computer by the websites you visit, helping to make websites work, improve efficiency and user experience. They also provide us with usage information on our website.
By configuring your web browser, you can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want to receive cookies you should change your browser settings.
The cookies that may be in use on our website are:
Google Analytics Cookies
Google Analytics is a tool that monitors websites and allows us to see volumes of website visitors, their source, and to analyse how our website is viewed and navigated. This allows optimisation of the content and pages on www.sublimehousewares.co.uk
Google Analytics does not store any personal information about website visitors but does use persistent cookies to identify repeat visitors. You may opt-out of all Google Analytics tracking used by all websites by visiting them at url: https://tools.google.com/dlpage/gaoptout
Social Media Platforms
Our website uses Facebook pixel to help us improve the relevance of the content we provide our users on social media and our website for business purposes including online marketing. By using our website, you consent to the possible tracking of your activity across our website and the sharing of this information with Facebook to inform our re-marketing activity.
Essential Cookies
A group of cookies that allows us to operate our website contact forms efficiently.
By submitting your email address through our website contact form, you consent to receiving the information requested by you. In addition, we may send to you legitimate, appropriate and useful communications about Sublime Housewares Ltd and the products we supply. By ticking the relevant box at the checkout or signing up to our e-newsletter via a web form, you will be automatically added to our bulk emailing list to receive news and marketing communications from us. This may include special offers, new product updates, stock notifications and company news. Our e-newsletter is currently created using MailChimp and this is the platform where our subscriber data will be held. You can unsubscribe from our communications at any time by clicking the link in the footer of the email of any email you receive from our email marketing platform.
When inputting your details at the checkout, your email address may be used to remind you of outstanding items in your basket should you not go on to pay for your order. It also enables us to analyse whether people experience problems checking out on our website and therefore to identify any issues quickly and improve the shopping experience for all of our users. You can opt out of this reminder service at any time by clicking the appropriate link at the checkout which disables basket tracking.
Telephone
By submitting your telephone number, you are consenting to receive contact from us by telephone in connection with your enquiry and to provide you with information we believe is appropriate and useful.
Use of Your Personal Information
We use the information submitted through our contact forms primarily to process your request for information, help or assistance. Data collected by us is held in accordance with the General Data Protection Regulation. We regularly review our data protection measures to ensure reasonable precautions are taken to prevent unauthorised access to this information. We maintain suitable physical, electronic and managerial procedures to safeguard the information we collect from customers and other stakeholders in our business.
The information held about you may be used in the following ways:
- To ensure our website is user friendly
- To provide you with information or services that you request from us or which we feel may interest you
- To notify you about changes to our services
- To help you with product queries, returns, delivery or other arrangements
Placing an Order With Us
- When placing an order with us, the personal information you provide will be used to help us successfully deliver your order or to get in touch with you in connection with your order. For example, if there is an unexpected problem or delay. This helps us to provide the high levels of customer service you expect.
- When placing your order, you will have the option to tick a box consenting to the use of your personal information being used to send you our e-newsletter which contains special offers and details of new products. If you opt in to receive the e-newsletter, you will be able to unsubscribe at any time using the link in the footer of each email or by emailing hello@sublimehousewares.co.ukasking to be removed.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at hello@sublimehousewares.co.uk You can also click the unsubscribe link at the bottom of any emails sent from our email marketing platform
- We will not sell, lease or pass on your personal information to third parties for marketing purposes
- We may need to pass on your personal information to third parties when fulfilling your order, for example third-party couriers who provide deliveries on our behalf. In addition, whilst we keep many items in our own stock, there may be instances where your details are used by a third party supplier or distribution partner in order to drop ship items directly to you. This prevents a delay where the item you have selected is not currently in stock at our HQ and helps us to operate more sustainably by reducing the total number of miles a product travels. In such instances your personal information will be used only to ensure the safe fulfilment of your order.
- On rare occasions we may need to pass on your information to third parties when required to do so by law.
- You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information held about you please email us at hello@sublimehousewares.co.uk and we will deal with reasonable requests promptly. In addition, if you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at the above address and a member of our team will correct it with you.
